Frequently Asked Questions

Can a smoking subscription box be canceled or changed?

Of course! Just click here. Or contact us a care@dailyhighclub.com and our Customer service team will be able to help you out!

Are refunds available?

We have a 100 percent satisfaction guarantee. As long as all products are returned unused and there is an image associated with any broken items, you’ll be refunded within 14 days of delivery. Refunds for returns are limited to the product price and don’t include shipping and handling. Partial refunds cannot be applied to sales or items during promotional periods.

Does DHC ship internationally?

Yes! The amount you’re billed is shown in US dollars. Daily High Club does not ship products from HBI internationally.As the COVID-19 pandemic continues to impact the globe, Daily High Club will suspend service to specific countries based on the service provided by our shipping carries. Daily High Club is currently unable to service, Albania, Malaysia, and Germany.

How do I know which box I’m getting?

The cutoff date is the last day of each month. If a package is paid for between October 1st and October 31st, the October box is shipped.

Are past boxes still available?

Our most popular past boxes and items are available here.

What are subscription box productsused for?

All of our products are intended to be used with legal smoking herbs.

When will my package ship?

Here at Daily High Club we are working harder than ever to get our boxes out the door and into yours! Subscription box orders may take up to 15 business days to process. Non-Subscription orders may take up to 5 business days to process. You will receive shipping confirmation via email.

How long does it take a packageto arrive?

With the current circumstances around COVID-19 our shipping provider, USPS, has reported serious delays in transit times for some shipments.Once your box is in transit, only USPS will be able to provide updates with delays in delivery. Be sure to check the Tracking History dropdown located on the Track a Package page, it will be the second drop down once you enter your tracking number. Please contact USPS with your tracking number for reference.

What if there are issues with my package?

All items are packed as safely as possible. We offer a free replacement for any glassware/bongs/dab rigs/etc. that arrive broken. We also replace any items missing from your box. Send pictures of your package and broken, unused glassware to care@dailyhighclub.com within 14 days of a package’s arrival.

Can specific items be requested in my subscription box?

We used to have a list of items in every box, but we decided to make it digital instead - we're going green! You can find it here.

What happens if I miss a promotion or sale?

We are so happy you want to shop with Daily High Club! We host promotions and sales all the time and announce them through our social media accounts like Instagram, Facebook and Twitter. We also send out a newsletter every Friday that you can sign up for here. There are also banners posted and sliders that indicate when promotions are active. We cannot offer special pricing or discounts outside of the period or offer full or partial refunds to make up the difference for the sale.

What happens if my card is declined when my order renews?

We are so happy you want to shop with Daily High Club! We host promotions and sales all the time and announce them through our social media accounts like Instagram, Facebook and Twitter. We also send out a newsletter that you can sign up for here. There are also banners posted and sliders that indicate when promotions are active. We cannot offer special pricing or discounts outside of the period or offer full or partial refunds to make up the difference for the sale.

I have a question I don’t see here!

Of course! Just click here, or contact us at care@dailyhighclub.com and our customer service team will be able to help you out!