Frequently Asked Questions
Want to know all the info about Daily High Club and our products? Check out these questions we commonly get to see if yours are answered:
Can a smoking subscription box be canceled or changed?
Of course! Just click here.
Are refunds available?
We have a 100 percent satisfaction guarantee. As long as all products are returned unused, you’ll be refunded within 14 days of delivery. Refunds for returns are limited to the product price and don’t include shipping and handling.
Does DHC ship internationally?
Yes! The amount you’re billed is shown in US dollars.
Which package is shipped?
The cutoff date is the last day of each month. If a package is ordered between October 1st and October 31st, the October box is shipped.
When do renewals get billed?
Every month you are an active subscriber, your billing date will be moved up one week until your charge date falls on the 1st week of every month. This is to space out the boxes - for example if you sign up October 14th, you will be billed next on November 7th.
Are past boxes still available?
Our most popular past boxes and items are available here.
What are subscription box products used for?
All of our products are intended to be used with tobacco.
How long does it take a package to arrive?
Orders are shipped out within 15 business days. US orders take one to three business days to arrive while international boxes may take 15-30 days. Tracking is sent when boxes ship (except for $1 and $12 packs).
What if glassware breaks during shipping?
All items are packed as safely as possible. We offer a free replacement for any glassware/bongs/dab rigs/etc. that arrive broken. Send pics of your package and broken, unused glassware to firstname.lastname@example.org within 48 hours of a package’s arrival.
Can specific items be requested?
We can't promise any specific items, but we make sure every box has the same value and features the best accessories. And if you order El Primo, you get exclusively designed custom glass each month!
Where can I find a list of items in my box?
We used to have a list of items in every box, but we decided to make it digital instead - we're going green! You can find it here.
Have any other questions we didn’t answer? We'd love to hear from you! Drop us a message at email@example.com today.