FAQs

Of course! Just click here. Or contact us a care@dailyhighclub.com and our Customer service team will be able to help you out!

We have a 100 percent satisfaction guarantee. As long as all products are returned unused and there is an image associated with any broken items, you’ll be refunded within 14 days of delivery. Refunds for returns are limited to the product price and don’t include shipping and handling. Partial refunds cannot be applied to sales or items during promotional periods. 

Yes! The amount you’re billed is shown in US dollars.

The cutoff date is the last day of each month. If a package is paid for between October 1st and October 31st, the October box is shipped.

Our most popular past boxes and items are available here.

All of our products are intended to be used with legal smoking herbs.

Here at Daily High Club we are working harder than ever to get our boxes out the door and into yours! Subscription box orders may take up to 15 business days to process. Non-Subscription orders may take up to 5 business days to process. You will receive shipping confirmation via email.

With the current circumstances around COVID-19 our shipping provider, USPS, has reported serious delays in transit times for some shipments.

Once your box is in transit, only USPS will be able to provide updates with delays in delivery. Be sure to check the "Tracking History" dropdown located on the Track a Package page, it will be the second drop down once you enter your tracking number. Please contact USPS with your tracking number for reference.

If you did not include Route Shipping Insurance at checkout: All items are packed as safely as possible. We offer a free replacement for any glassware/bongs/dab rigs/etc. that arrive broken. We also replace any items missing from your box. Send pictures of your package and broken, unused glassware to care@dailyhighclub.com within 14 days of a package’s arrival.

If you included Route Shipping Insurance at checkout: Please use the link below to begin the process of filing a claim. The claim will be processed quickly, and a replacement will ship out as soon as possible via our partner, Route.

https://help.route.com/hc/en-us/requests/new?ticket_form_id=360001458373

We can't promise any specific items, but we make sure every box has the same value and features the best accessories. And if you order El Primo, you get exclusively designed custom glass each month!

We used to have a list of items in every box, but we decided to make it digital instead - we're going green! You can find it here.

We are so happy you want to shop with Daily High Club! We host promotions and sales all the time and announce them through our social media accounts like Instagram, Facebook and Twitter. We also send out a newsletter every Friday that you can sign up for here. There are also banners posted and sliders that indicate when promotions are active. We cannot offer special pricing or discounts outside of the period or offer full or partial refunds to make up the difference for the sale. 

When checking out, it is important to choose the correct country you live in. If you live outside the US but choose US as your country, we need to bill the difference in shipping costs before sending out your package.

It happens, we get it! If your card is declined for any reason, we will send you an email with instructions on how to update your billing information. If your card declines on your standard renewal date we will attempt to charge your card one (1) time the following day, and then three (3) more times every six (6) days. If your payment information is not updated within the allotted time your subscription will be cancelled.

Have any other questions we didn’t answer? We'd love to hear from you! Drop us a message at care@dailyhighclub.com today.