Daily High Club FAQs

Yes! You can cancel or modify your subscription at any time. Just contact us at care@dailyhighclub.com, and our customer support team will be happy to help.

Our subscription cutoff date is the last day of each month.
For example, if your payment is processed between October 1 and October 31, you’ll receive the October box.

We can’t guarantee specific items, but every box offers the same value and features our best accessories.
If you subscribe to El Primo, you’ll receive exclusive custom-designed glass every month.

Log into your account, go to subscription settings, and select your new tier. Changes apply to your next box. Want to upgrade immediately? Cancel your current subscription and start the new tier, or contact care@dailyhighclub.com for help.

We’ve gone digital 🌱
You can view the full list of items included in your box online here instead of receiving a printed insert.

• Subscription orders: May take up to 15 business days to process
• Non-subscription orders: May take up to 5 business days to process

You’ll receive a shipping confirmation email once your order is on the way.

Delivery times depend on USPS transit conditions. Due to shipping delays, especially during peak periods, transit times may vary.Once your package is in transit, USPS is the only party able to provide delivery updates. Be sure to check the Tracking History dropdown on the tracking page.

Yes, we ship internationally! All charges are billed in USD, and shipping rates vary by destination.

If you selected United States as your country but live outside the US, we’ll need to bill the difference in shipping costs before dispatching your order.

Yes — we offer a 100% satisfaction guarantee.

• Items must be unused
• Photos are required for any broken items
• Refunds are issued within 14 days of delivery
• Refunds apply to product price only (shipping not included)
• Partial refunds are not available for sale or promotional items

Without Route Shipping Insurance: We’ll replace broken glassware or missing items at no cost. Email photos of the package and unused broken items to care@dailyhighclub.com within 14 days of delivery.With Route Shipping Insurance: File a claim directly with Route using the link below. Replacements are processed quickly and shipped out as soon as possible. 👉 Routehelp.route.com/hc/en-us/requests/new?ticket_form_id=360001458373

All products are intended for use with legal smoking herbs only.

Yes! Some of our most popular past boxes and individual items are available while supplies last.

No worries — it happens!If your card is declined:

• We’ll email you with instructions to update your payment details
• We retry the charge once the next day, then three more times every six days
• If payment isn’t updated within this window, your subscription will be cancelled

We run promotions often and announce them via:

• Instagram, Facebook, and Twitter
• Our weekly newsletter (sent every Friday)
• Website banners and sliders

Unfortunately, we can’t apply discounts retroactively or issue refunds to match sale pricing.

Cabana Club is our free loyalty program, completely separate from subscriptions. Joining gives you "Member Pricing" on hundreds of online shop items. Your subscription gets the monthly box; Cabana Club gets discounts when shopping à la carte. Join both, it's free.

We’re happy to help! Email us anytime at care@dailyhighclub.com, and our support team will get back to you as soon as possible.